RETAIL

Industries

Retail

Retail complexity is not the till — it is everything behind it. We connect POS, warehouse, e-commerce and finance so stock is one number and the customer is one record regardless of where they bought.

Sector focus
POS, stock and online joined into one inventory and one customer view.
Services most used here
Odoo ERP · Oracle NetSuite · Integrations

What we find

The four problems we are usually called in about

Recognisable? Each one has a root cause in process or data design rather than in software capability.

01

Store and online stock are separate

Two systems, two truths, and a promise to the customer that neither can keep during a sale period.

02

Daily sales close is manual

Till reconciliation, banking and posting are keyed by hand each morning, so cash variances surface days later.

03

Replenishment is intuition

Reorder decisions are made from memory rather than velocity, so best-sellers stock out while slow lines occupy the floor.

04

The customer is anonymous

Loyalty, returns and support each hold a fragment of the customer, so basket history and lifetime value are unknowable.

How we fix it

What we actually configure for retail

Not a capability list — the five specific design decisions that make the difference in this sector.

  • POS integrated to one inventory and pricing engine, offline-tolerant at the till
  • Automated daily sales close, banking reconciliation and GL posting
  • Velocity-based replenishment with store-level min/max and seasonality
  • Unified customer record across POS, e-commerce and support
  • Store-level P&L with labour, shrink and footfall in one view

Typical shift

Daily close

Next morningAutomated overnight

Stockouts on top lines

FrequentAlert-driven

Customer view

FragmentedOne record

Indicative of engagements in this sector. Your baseline is measured during Discover, so the target is yours rather than an average.

Case study

One inventory engine behind three sales channels

Wholesale, retail and e-commerce moved onto one Odoo inventory and pricing engine, with integration contracts, batch and expiry control, and margin reported at SKU and customer level.

0Oversell incidents post go-live
14daysWorking capital released
3→1Channels on one stock engine
We had eleven versions of our item master across three companies. Techlyst rebuilt it as one governed standard and then made sure it stayed that way. Stock accuracy went from an argument to a number.
Chief Operating Officer · National FMCG distributor

FAQ

Retail, specifically

Yes. We deploy POS with local offline capability and queued sync, so trading continues and transactions reconcile automatically when the link returns.

Usually — we audit terminals, printers and scanners for compatibility first and reuse what is serviceable. Replacement is a recommendation with a reason, not a default.

A pilot store in six to eight weeks, then two to four stores per week on a standard site build with a per-site commissioning checklist.

Next step

Talk to the lead who covers retail

Forty-five minutes, no deck. Bring one process that frustrates you and we will tell you how we would approach it.

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